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Popular in Field Force Manager - List of Supported Devices

  1. Supported Devices

Popular in Field Force Manager - List of Retired Devices

  1. Retired Devices

  • Articles

    Articles related to installing and activating the mobile application and resolving issues with the mobile application

Popular in Field Force Manager - Mobile Application

  1. FFM Is Not Working On Android 14: Users Cannot Sing In Stuck on Enable Permissions Screen

  2. Installing FFM Mobile Application

  3. Use of Device APIs in the FFM Android App

  4. Field Force Manager App Keeps Loading and Does Not Start

  5. How to install APK file for Field Force Manager App on Android Devices

Popular in Field Force Manager - Login Issues

  1. Resetting Your Field Force Manager Password

  2. Changing User Password For Admins

  3. Users Cannot Log in to Web Portal

  • Articles

    Articles related to adding or activating numbers on a company account, porting numbers from one carrier to the other, ac

Popular in Field Force Manager - Subscription and Account Management

  1. Contacting FFM Support vs Verizon Support

  2. Field Force Manager Packages and Features

  3. Device Is Missing on Account

  4. Managing Shifts for Workers as Supervisor from Mobile App

  5. Changing Package for a Phone Number

  • Articles

    Articles related to creating or editing users and user groups on the Web Portal, reassigning a phone number to another m

Popular in Field Force Manager - User Management

  1. Changing the Role of a User

  2. Uploading Users In Bulk

  3. Creating a Mobile Supervisor Account

  4. Deleting Users

  5. Editing Security Roles

Popular in Field Force Manager - Location Tracking

  1. Creating Location Types

  2. Creating Geofences

  3. Uploading Locations in Bulk

  4. Creating Locations

  5. Viewing Geofence Activity Log

  • Articles

    Articles related to tracking time by mobile workers (starting shifts, breaks, etc.).

Popular in Field Force Manager - Timesheets

  1. Mobile Workers getting notifications of Timecard Submission by other Workers

  2. Auto Application Startup and Auto Launch to Background doesn't work

  3. Workers Cannot Track Time

  4. Timesheet Summary Is Empty on Mobile Device

  5. Timesheets Are Not Displayed on the Web Portal

  • Articles

    Articles related to creating jobs and resolving issues when jobs are not uploaded to the mobile device or portal.

Popular in Field Force Manager - Jobs and Invoices

  1. Cannot Assign Job to Worker

  2. Cannot Upload Jobs from Spreadsheet

  3. Jobs Are Not Displayed in Mobile App

  4. Increasing Maximum Number of Jobs Uploaded to Mobile App

  5. Creating Item Categories for Invoices

Popular in Field Force Manager - Forms

  1. Downloading a Submitted Form

  2. Editing Forms Submitted by Workers

  3. Detaching, Deactivating and Deleting Forms

  4. Linking Form to Job Action

  5. Creating Forms

Popular in Field Force Manager - Web Services

  1. Data Is Not Loading via Web Services

  2. Web Services Developer Guide - Location Service

  3. Web Services Developer Guide - User Status Service

  4. Web Services Developer Guide - Company Admin Service

  5. Web Services Developer Guide - Message Service

Popular in Field Force Manager - Reports

  1. Creating Custom Reports

  2. Report Not Received

  3. Sharing Report as a Template

  4. Exporting Data for Submitted Forms, Jobs, or Timesheets

  5. Custom Report Dataviews

  • Articles

    Articles about Alerts on the web portal.

Popular in Field Force Manager - Alerts

  1. Adding Recipients to Alert

  2. Deactivating Alerts

  3. Creating Alerts