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Articles

  • Increasing GPS Update Frequency

    Overview You may want to increase the GPS polling frequency on mobile devices improve accuracy of your workers' routes. This will drain device battery quicker, but you will see more GPS points when re...

  • Checking Worker Location and Routes

    Overview You may need to check the current location of a user and where they have been travelling lately. Prerequisites You need to have an account with a Super User or Operations role, or a custom ro...

  • Creating Location Types

    Overview You may need to create new location types when you want to select a specific icon for locations or create a location type that will be forbidden for workers. Prerequisites You need to have an...

  • Creating Locations

    Overview You may need to create locations for customers, company offices, or places where workers will need to travel or where they shouldn't stop during work hours. Prerequisites You need to have an ...

  • Uploading Locations in Bulk

    Overview You may need to create a large number of locations in bulk. To do it, you can upload a list of locations using a CSV or XLS file. Prerequisites You need to have an account with a Super User o...

  • Creating Geofences

    Overview You may need to create a geofence - an area on the map that is used to track when workers enter or leave the selected region. Prerequisites You need to have an account with a Super User or Co...

  • Viewing Geofence Activity Log

    Overview You may need to check which workers visited or exited a certain geofence and how much time they spent in that area. Prerequisites The required geofence is already created and at least one of ...

  • Sending Location to Worker

    Overview You may want to share locations with workers to be able to navigate to customers or office locations using a mobile device. Prerequisites You need to have an account with a Super User or Oper...

  • Increasing Maximum Number of Locations Downloaded to Mobile Device

    Overview Workers may need to have more than 10 locations available on their mobile devices, which is the default value. In this case, you can increase the location download limit. Prerequisites You ne...

  • Cannot Validate Address

    Overview You may encounter the following error when trying to validate an address: Address is not valid Address validation can be performed when creating a user, job, or location. Diagnosis This issue...