We are aiming to build a system where 90% of your issues are addressed immediately, no waiting, no hassle. ATLAS is the tool that will help us with this.
Our state-of-the-art tool, ATLAS, goes beyond mere automated responses. It interprets your intent, and can directly make changes on your behalf or guide you to the Knowledge Base (KB) article that provides the exact solution you need.
Skeptical? Don't Be
We understand that AI is not perfect. However, our support experts are reviewing all of the cases and improving ATLAS daily. We assure you, that this isn't about eliminating the human touch; it's about enhancing your support experience.
What happens if I need Human assistance?
At any point, you can tell the AI: "I want to speak to an agent" and you will need to describe your request in as many details as possible, ATLAS will review our knowledge base (built and maintained by our product experts) to suggest an immediate answer to you.
If you still need further assistance, mark the answer as not helpful and you will be connected with an agent.
How Do I Access ATLAS Chat?
After signing in, click on the bubble at the bottom-right corner of the page or click Contact Us at the top.
What Can It Do?
You might wonder, "Can it handle my specific issue?"
For now, it can handle your questions and suggest steps to resolve issues with mobile application and web portal.
We are also working to allow Admins for your Organizations to perform the following tasks using ATLAS:
- Move a Device from one Account to another
- Provide details for any Device
- Retrieve PIN for phone activation
- Reassign a Device to a different worker
- and more...