Adding New Phone Number to Account

Overview

You may want to add a new Field Force Manager package to a phone number that will be used by a mobile worker.

Solution

Please reach out to your Verizon sales representative or Verizon support (click Chat with us at the bottom of the Verizon support page) to add FFM services for a phone number. You can review the information about available FFM packages on the Verizon website.

<supportagent> If a customer using a Personal plan cannot add FFM service, you can reach out to Customer Success team to help the customer activate FFM service.</supportagent>

Testing

Once the phone number is added to your account, navigate to Administration > Devices from the FFM web portal. The new number should be displayed on the page.

Note: If you have added the FFM service to a phone number and need to move the number to another company ID, refer to the article Moving Phone Number to Another Account.

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