Moving Phone Number to Another Account

Overview

You have added FFM service to a new phone number, but it was assigned to a separate company ID (due to a different billing address), and you need to move this number under the correct company account.

Solution

Super User or Company Administrator can contact us, providing the following details:

• Specify the Phone number you need to move
• Specify the correct company ID to which the number needs to be moved

Testing

Once you receive confirmation that the number has been moved:

1. Log in to the FFM web portal using the correct company ID.
2. Navigate to Administration > Devices.
   
   The phone number should be displayed in the list:
   
   

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