You have added FFM service to a new phone number, but it was assigned to a separate company ID (due to a different billing address), and you need to move this number under the correct company account.
Submit a ticket to FFM support with the following details:
- Select the Move Phone Number to another account request type to route it directly to our Orders team
- Specify the Phone number you need to move
- Specify the correct company ID to which the number needs to be moved
Once you receive confirmation that the number has been moved:
- Log in to the FFM web portal using the correct company ID.
- Navigate to Administration > Devices.
The phone number should be displayed in the list: