Managers or administrators may need to provide PIN to mobile workers to be able to activate the mobile app for the first time or when PIN is required every time to log in to the application.
You need to have an account with Company Administrator, Super User role, or a custom role with rights to view or edit users.
- Log in to the Field Force Manager web portal using your credentials and company ID.
- Navigate to Administration > Users.
- Locate the corresponding worker and copy PIN for their account.
Once you provide the PIN to the worker, they should be able to activate the mobile app successfully.