Overview
Field workers may need to clear record store on the mobile app when the application is not functioning as expected or certain features are not working: the app cannot be closed, forms do not open, jobs cannot be completed, etc.
Such issues may be caused by corrupted cache files that are stored in the mobile application.
Prerequisites
Solution
- Open the Field Force Manager mobile app on your mobile device.
- Tap on the Settings icon.
- Tap on the Advanced Options button.
- Enter the following code and tap Submit:
4321
Note: If the Advanced Options page is not displayed, reach out to your company administrator or manager - they may have configured different security code to access advanced options.
- Tap on the Clear Record Store option.
- Tap Yes to confirm the action.
Note: All records in the application that were not transferred to the server will be removed (e.g. tracked location data, submitted forms, jobs, etc.).
The application is closed after a few seconds and you will need to activate your mobile application again.