Overview
Managers and administrators may need to check the current status of field workers to verify if they started the shift, job, or if their location is up-to-date.
Prerequisites
You need to have an account with Super User, Operations role, or a custom role with the access to view Workers.
Solution
- Log in to the Field Force Manager web portal using your credentials and company ID.
- Navigate to Workers > Worker List.
- Locate the required user. The page contains the following information for each user:
- Worker Status - displays current worker status and how long the worker has been in this status:
- Logged In
- On Shift - started the shift
- On Job - performing a job
- On Break
- Logged Off
Note: If a worker force closed (swiped off) the app, their status may be stuck in the last active state; for example, Logged In (>24h). Hence, workers should always close the app using the Exit button.
- Logged In
- Stop-Travel - displays the address of the latest user location (uploaded GPS point) and indicates if the user was traveling or stopped in the location, including duration of the stop or travel.
- Last Update / Notifications - displays the last time and date when the data was transmitted from the worker's mobile device, status of the update, GPS status, and the device battery level.
- Update/Location Current - data was retrieved within the last hour.
- Update/Location past due - latest data was retrieved more than 65 minutes ago.
- Location is turned off - GPS location service on the device has been turned off.
- App exited - the app is closed and no update is expected.
- Worker Status - displays current worker status and how long the worker has been in this status:
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