Overview
You may encounter the following error when trying to validate an address:
Address is not valid
Address validation can be performed when creating a user, job, or location.
Diagnosis
This issue happens when:
- You entered an incorrect address (cannot be found on the map).
To confirm if this is the case, open Google Maps and search for the address you have entered; if the building number is incorrect, only the street will be found on the map.
- You entered the building number in the Apartment/Suite/Building field, which should be entered in the Street field.
Solution
- Make sure that the address provided by a customer or business partner is correct - find it on Google Maps:
- Copy the exact address details into the form; the building number must be entered in the Street field.
Testing
Click Validate Address. The message Address is valid should be displayed.
Note: If you still cannot validate the address, you can create a location using its latitude and longitude; existing locations can be selected when creating users and jobs.
