You may want to include additional managers or supervisors to existing email alerts.
You need to have an account with the Company Administrator, Super User role, or a custom role with the rights to edit Alerts.
- Log in to the Field Force Manager web portal using your credentials and company ID.
- Navigate to Alerts > Configure Alerts.
- Click on the alert to which you want to add new recipients and select Edit Alert.
- Click on the step 5. Action Setup.
- Expand the corresponding group and select the required recipients.
- Click Save & Close.
You can navigate to Alerts > View Alerts and, once the corresponding alert is triggered, ask one of the newly added recipients to confirm that they have received the same alert via email.