Overview:
You may have an issue with Field Force Manager and want to approach support to get it resolved, but would like to know if you have to reach FFM Support or Verizon Support.
Solution:
Verizon Support
- Issues
- All Commercial/Billing Related Issues including
- Cancellation Requests
- Billing Issues
- Processing Billing Information
- Final Invoice request after contract cancellation
- Unlocking accounts due to non-payment
- New sales requests
- Quotes for subscriptions
- Renewals
- Account Management
- Account-Related Issues that are to be addressed by your Account Manager
- Provisioning New Devices
- Cancellation of Service on Devices
- FFM Packages Upgrade/Downgrade Requests.
- All Commercial/Billing Related Issues including
- How to Contact:
- Approach Verizon Rep [Account Manager] allocated for your Account.
- Please go to Verizon Support, scroll down, and click "Chat with Us"
FFM Support
-
- All Product Related Issues
- Mobile Application Issues
- Login & User Management Issues
- Jobs, Locations, Timesheets and Invoices Issues
- Alerts and Report Issues
- Web Services, Cast Iron Related Issues
- All Product Related Issues