FFM Support

Mobile Application

• Installing FFM Mobile Application
• FFM Icons are Greyed Out except Settings and Exit buttons
• Uninstalling FFM from Kyocera Dura XV LTE
• Cannot Install FFM on Sonim Feature Phones
• Creating Jobs in Mobile App
• Fixing Server Communication Error when Activating Mobile App

Login Issues

• Resetting Your Field Force Manager Password
• Changing User Password For Admins
• Users Cannot Log in to Web Portal

Subscription and Account Management

• Device Is Missing on Account
• Managing Shifts for Workers as Supervisor from Mobile App
• Submitting Ticket to FFM Support
• Changing Package for a Phone Number
• Canceling Subscription for Phone Number
• Moving Phone Number to Another Account

User Management

• Reviewing Mobile Worker Activities
• Checking Status of Mobile Worker
• Moving a User to Another Group
• Creating Groups
• Deleting Users
• Uploading Users In Bulk

Timesheets

• Workers Cannot Track Time
• Timesheet Summary Is Empty on Mobile Device
• Timesheets Are Not Displayed on the Web Portal
• Setting Hours of Operation for Workers
• Adding Time Off for Worker
• Removing Break Option from Timesheets

Jobs and Invoices

• Cannot Upload Jobs from Spreadsheet
• Jobs Are Not Displayed in Mobile App
• Increasing Maximum Number of Jobs Uploaded to Mobile App
• Creating Item Categories for Invoices
• Sending Message to Workers
• Uploading Jobs in Bulk

Forms

• Downloading a Submitted Form
• Editing Forms Submitted by Workers
• Detaching, Deactivating and Deleting Forms
• Linking Form to Job Action
• Creating Forms

Web Services

• Web Services Developer Guide - Parts Management Service
• Web Services Developer Guide - Mileage Service
• Web Services Developer Guide - GPS Service
• Web Services Developer Guide - Job Service
• Web Services Developer Guide - Alert Service
• Web Services Developer Guide - Message Service

• Location Tracking
See all articles and sections

Reports

• Creating Custom Reports
• Report Not Received
• Sharing Report as a Template
• Exporting Data for Submitted Forms, Jobs, or Timesheets
• Custom Report Dataviews
• Scheduling a Report

Alerts

• Adding Recipients to Alert
• Deactivating Alerts
• Creating Alerts