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Field Force Manager Support
Field Force Manager
FFM Support
FFM Support
Mobile Application
Installing FFM Mobile Application
Uninstalling FFM from Kyocera Dura XV LTE
Cannot Install FFM on Sonim Feature Phones
Creating Jobs in Mobile App
Fixing Server Communication Error when Activating Mobile App
Resolving Low Memory Error on Mobile Device
Login Issues
Resetting Your Field Force Manager Password
Changing User Password For Admins
Users Cannot Log in to Web Portal
Subscription and Account Management
Device Is Missing on Account
Managing Shifts for Workers as Supervisor from Mobile App
Submitting Ticket to FFM Support
Changing Package for a Phone Number
Canceling Subscription for Phone Number
Moving Phone Number to Another Account
User Management
Reviewing Mobile Worker Activities
Checking Status of Mobile Worker
Moving a User to Another Group
Creating Groups
Deleting Users
Uploading Users In Bulk
Timesheets
Workers Cannot Track Time
Timesheet Summary Is Empty on Mobile Device
Timesheets Are Not Displayed on the Web Portal
Setting Hours of Operation for Workers
Adding Time Off for Worker
Removing Break Option from Timesheets
Jobs and Invoices
Cannot Upload Jobs from Spreadsheet
Jobs Are Not Displayed in Mobile App
Increasing Maximum Number of Jobs Uploaded to Mobile App
Creating Item Categories for Invoices
Sending Message to Workers
Uploading Jobs in Bulk
Forms
Downloading a Submitted Form
Editing Forms Submitted by Workers
Detaching, Deactivating and Deleting Forms
Linking Form to Job Action
Creating Forms
Web Services
Web Services Developer Guide - Parts Management Service
Web Services Developer Guide - Mileage Service
Web Services Developer Guide - GPS Service
Web Services Developer Guide - Job Service
Web Services Developer Guide - Alert Service
Web Services Developer Guide - Message Service
Location Tracking
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Reports
Creating Custom Reports
Report Not Received
Sharing Report as a Template
Exporting Data for Submitted Forms, Jobs, or Timesheets
Custom Report Dataviews
Scheduling a Report
Alerts
Adding Recipients to Alert
Deactivating Alerts
Creating Alerts