FFM Support

Mobile Application

• Installing FFM Mobile Application
• Change of Phone (Instrument) while retaining the Number
• App does not capture GPS while on the Move
• Device Activation Error - this phone number is already in use
• Application Issues after iOS Update
• FFM Icons are Greyed Out except Settings and Exit buttons

Login Issues

• Resetting Your Field Force Manager Password
• Changing User Password For Admins
• Users Cannot Log in to Web Portal

Subscription and Account Management

• Contacting FFM Support vs Verizon Support
• Device Is Missing on Account
• Managing Shifts for Workers as Supervisor from Mobile App
• Submitting Ticket to FFM Support
• Changing Package for a Phone Number
• Canceling Subscription for Phone Number

User Management

• Provide user access to multiple groups
• Cannot Find User while Searching
• Reviewing Mobile Worker Activities
• Checking Status of Mobile Worker
• Moving a User to Another Group
• Creating Groups

Location Tracking

• Cannot Find Locations
• Location Tracking Is Not Working on Device
• Cannot Validate Address
• Increasing Maximum Number of Locations Downloaded to Mobile Device
• Sending Location to Worker
• Viewing Geofence Activity Log

Timesheets

• Mobile Workers getting notifications of Timecard Submission by other Workers
• Auto Application Startup and Auto Launch to Background doesn't work
• Workers Cannot Track Time
• Timesheet Summary Is Empty on Mobile Device
• Timesheets Are Not Displayed on the Web Portal
• Setting Hours of Operation for Workers

Jobs and Invoices

• Cannot Assign Job to Worker
• Cannot Upload Jobs from Spreadsheet
• Jobs Are Not Displayed in Mobile App
• Increasing Maximum Number of Jobs Uploaded to Mobile App
• Creating Item Categories for Invoices
• Sending Message to Workers

Forms

• Downloading a Submitted Form
• Editing Forms Submitted by Workers
• Detaching, Deactivating and Deleting Forms
• Linking Form to Job Action
• Creating Forms

Web Services

• getStopsandTravel API call returns Data outside the selected Date Range
• getJobActions Web Services API return empty result for some days
• Web Services Developer Guide - Parts Management Service
• Web Services Developer Guide - Mileage Service
• Web Services Developer Guide - GPS Service
• Web Services Developer Guide - Job Service

Reports

• Creating Custom Reports
• Report Not Received
• Sharing Report as a Template
• Exporting Data for Submitted Forms, Jobs, or Timesheets
• Custom Report Dataviews
• Scheduling a Report

Alerts

• Adding Recipients to Alert
• Deactivating Alerts
• Creating Alerts