Articles

Articles related to installing and activating the mobile application and resolving issues with the mobile application

• Resolving Low Memory Error on Mobile Device

  Overview Workers may receive the following message on their mobile devices when using the Field Force Manager app: Low Memory This issue may be caused by a large number of applications running in the ...

• Fixing Server Communication Error when Activating Mobile App

  Overview Field workers are unable to activate the mobile app due to the following message: Server communication error. Please try again, or contact your administrator. Diagnosis There are two possible...

• Creating Jobs in Mobile App

  Overview Field workers may need to create additional jobs using a mobile device while working with a customer. Prerequisites You have installed and activated the Field Force Manager mobile app on your...

• Cannot Install FFM on Sonim Feature Phones

  Overview You are trying to install the mobile app on a new Sonim basic phone (e.g., X3, XP3) but nothing happens when you are trying to download the installation file. Information Sonim feature phones...

• Uninstalling FFM from Kyocera Dura XV LTE

  Overview You may want to remove the Field Force Manager application from Kyocera Dura XV LTE. Information FFM is preinstalled on these devices and there is not option to remove the application. For mo...

• FFM Icons are Greyed Out except Settings and Exit buttons

  Overview Sometimes, the user may observe that the FFM application icons are greyed out except the Settings and Exit buttons.   Prerequisites The user must have FFM installed on their mobile device.   ...

• Application Issues after iOS Update

  Overview Mobile Workers cannot use their application after an iOS Update on their iPhones. Diagnosis: There was an iOS Update on their iPhone / iPad. After the iOS update, you have noticed one or more...

• Device Activation Error - this phone number is already in use

  Overview: A mobile worker while activating a device gets an error this phone number is already in use by another device after she/he enters the phone number. Diagnosis: This error can be caused for tw...

• App does not capture GPS while on the Move

  Overview: Mobile Workers are able to Start Shift, Stop Shift, and all the actions in the Mobile Application. They may also notice that the GPS coordinates were captured while working on the Applicatio...

• Change of Phone (Instrument) while retaining the Number

  Overview You want to change your phone (instrument), either to a new number or to another device, while retaining the same phone number. This may include two (2) scenarios: You still have access to th...