Articles related to adding or activating numbers on a company account, porting numbers from one carrier to the other, activating or changing a package, and canceling a phone number or whole company account.
Overview You may want to add a new Field Force Manager package to a phone number that will be used by a mobile worker. Solution Please reach out to your Verizon sales representative or Verizon support...
Overview You have added FFM service to a new phone number, but it was assigned to a separate company ID (due to a different billing address), and you need to move this number under the correct company...
Overview You may need to deactivate a package assigned to your phone number or cancel the account completely. Solution Please reach out to your Verizon sales representative or Verizon support to cance...
Overview You may need to upgrade or downgrade a package assigned to one of your phone numbers. Prerequisites You have at least one phone number with an active FFM service. Solution Please reach out to...
Overview Supervising managers may need to view the status of mobile workers and start or end shifts and breaks for workers within their team using a mobile device. Prerequisites You have an account w...
Overview You have added Field Force Manager service to a phone number but it is still missing on the Devices page. Diagnosis This issue may occur due to one of the following reasons: The group to whic...
Overview Verizon sells Field Force Manager to their customers in 3-tiered packages called Field Force Manager Limited, Basic, and Pro. Features Field Force Manager Limited Basic Pro Public Forms...
Overview: You may have an issue with Field Force Manager and want to approach support to get it resolved, but would like to know if you have to reach FFM Support or Verizon Support. Solution: Verizon ...